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Coaching Cue Cards are designed to help jumpstart conversations that you may need to have with your employees. Modify as needed based on your situation.

Hi _____________ , thanks for talking with me. There’s something we need to discuss and I’m hoping to move past this quickly.

I’ve noticed a decline in your attitude here and some excessive swearing. This is a highly unprofessional practice and I just wanted to let you know it won’t be tolerated in future.

That being said, I was hoping you could tell me if there was anything going on. This isn’t like the “you” I hired and I’m worried there might be a bigger picture I’m not seeing here.

Note: Be more personal. Allow the employee to give a reason for their attitude. If they have personal issues such at home or family matters to deal with, the last straw for them could be work stressors. Swearing depends on who they’re around. Around clients it’s extremely inappropriate, but don’t focus too much on the language if it’s around colleagues. Just inform them it’s not appropriate and move on.

I believe we can move past this and get back on track to where we need to be, just please watch your language while you’re at work.

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