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Coaching Cue Cards are designed to help jumpstart conversations that you may need to have with your employees. Modify as needed based on your situation.

Hi, ____________. Thanks for coming in to chat with me. It’s no secret that you play a huge role on our team. You hold the “keys to the kingdom” in several ways when it comes to information, processes, and how we do things around here. In many ways this is a strength, but as the team leader, I need to make sure it isn’t a weakness for us either.

You’re one of our most valuable assets, and we’re already at a loss when you’re not here, so it’s imperative to make sure that you’re not unintentionally becoming an “information hostage” to your co-workers.

Everything always is smoother and more collaborative when everyone knows we’re all in this together, so before it does become an issue, I’d like us to work together to come up with a plan to transfer some of your knowledge to the other members on the team. Plus, this will probably give you a bit of relief and freedom to take vacation time without feeling any kind of burden. So what do you think, can we come up with a plan together?

Note: Thank them for everything they’ve done and remind them that sharing this information is for the greater good of the team. Even though they may be a subject-specific expert, they need to make sure the team is empowered and has everything they need if that person is not available. By approaching the topic in this manner you can diffuse any tension without having made any direct accusations of intentions (while still solving the problem).


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